Terms of Service

The Baker's Dozen – Terms of Service

1. Payment Due: You pay, I’ll bake! Payment is required up front so that I can source ingredients, spectacular sprinkles, fabulous food colors and the perfect packaging. Your payment will reserve your pick-up date too!

2. Delivery Clause: All orders are pick-up only. Delivery can be an option if you live within 20 miles of Little Rock, Arkansas for an additional fee!

3. Pick-up Dates and Times: Delivery and pick up times will be confirmed upon payment. Changes to times may vary if parties agree. 

4. In a rush: While I can’t accommodate all last-minute orders, I will make my best effort to. Orders placed with a turnaround time of under 14 days may require a rush fee.

5. No show = No cookies: Your cookies are packaged specifically for the day you pick up. Not showing up to the agreed upon pick-up time forfeits your order and your payment is non-refundable. Need to reschedule your pick-up? No problem! Please reach out at least 2 days prior to your pickup time.

6. Weather Clause: If pickup is impossible due to inclement weather, your order will be frozen for a later pickup date. Unfortunately, no refunds can be offered due to weather (darn snow), but I will make sure your order is kept as fresh as possible!

7. It’s All Yours Now: Once you pick-up your order (thanks again, by the way), what happens to your macarons is all on you! Keep ‘em safe, keep ‘em cool, and keep ‘em away from hungry friends unless you plan on sharing.

8. Price Adjustments: All prices are subject to change. Prices are dictated by ingredient and packaging costs. I’m always trying to provide the best tasting macarons to my clients. This also means that I can’t honor old pricing.

9. Cottage Food Laws and Allergies: This order has been made in a home kitchen not inspected by the State of Arkansas. The kitchen is not nut free, egg free, dairy free, or gluten free. Macarons are made with eggs and almond flour, and the fillings may contain dairy, wheat, nuts, coconut, soy, or other allergens. It is your responsibility to notify anyone who’s enjoying the macarons of this risk and agree to hold The Baker's Dozen harmless for any allergic reactions.

10. Life Happens: If I’m unable to complete your order due to family illness or other emergencies, I’ll refund you fully and let you know as soon as possible so you can make other delicious arrangements for your event.

11. Refunds: For custom orders, I can offer refunds 48 hours after payment has been placed if it is not a rush order. Unfortunately, after that time, I cannot offer refunds as your ingredients have likely already been purchased. But the good news – you get macarons! While I want you to love my macarons, if you are not satisfied with your order, please let me know as soon as possible so I can determine if a refund or future credit will be issued.

12. Pictures are worth a thousand words: But they are not always accurate. Colors and lighting in photos may be slightly different than what you may end up with. Also, they say the camera makes you gain 10lbs. I’m not sure if that holds for macarons, but the cookies in photos may not be true to size. 

13. Handmade: Each macaron is unique. Size, shape, and color may vary due to being made by me, a human!

14. Product Photography: Say Cheese!! I reserve the right to photograph these pretty sweet lookin’ sweets for marketing and promotional purposes. If you do not want your macarons in the spotlight prior to your event, please let me know at the time you place your order. Your surprise is safe with me.

15. Pay means Yay! Once you’ve submitted payment for your order because you’re awesome, you’re accepting the terms in this document. Which is means you are one step closer to having one of these sweet treats.